Customer Relations Manager

TOYOTA OF SAN BERNARDINO San Bernardino, CA

About the Job

Toyota of San Bernardino is currently looking for an experienced Customer Relations Manager. We offer great pay and excellent benefits. When you join our team, you will work with management and other departments to execute and ensure a customer experience in a manner that aligns with our dealership’s highest standards.

Job Responsibilities:

Respond to all customer issues

Maintain survey averages for entire dealership

Complete reports pertaining to survey scores

Serve as contact for all Toyota Customer Experience Center contacts

Coach and train staff on customer relations issues

Monitor pending surveys and update staff on invitations to customers

Skills/Qualifications:

Successful track record in customer relations, with a focus on auto dealerships

The ability to manage high stress and upset customers

Overall knowledge of automotive sales and service department operations

Strong organizational skills and leadership abilities and familiarity with dealership CRM and DMS systems

Experience in training teams and individuals preferred.

Job Requirements:

High school diploma/GED

Basic computer skills

Dealership experience

Must have valid driver license

If you are interested in joining our team please submit your resume and information.